My journey to CTS certification.

At heart, I am a salesperson.  My technology career started in sales. I sold everything from tele/web conferencing to video conferencing and peripherals. I managed sales teams for years. I knew HOW to sell. I knew how to manage a successful sales team. I knew WHY the services or products were a great solution. I understood the end game. But I did not know exactly how everything worked. I certainly did not know how to install anything that was not simple plug & play. I was not one to troubleshoot or support the technology. I relied on engineers and technical experts to handle the deep dive into the technology. (I still need them; don’t get me wrong. But I am surprised at what I now know.)

Fast forward, I joined the world of Pro AV distribution.  My role as a Category Manager for Collaboration entails many “parts” so to speak. Meaning, it’s part sales, technical knowledge, marketing and more.  When I joined Exertis Almo 11 years ago, there was so much chatter around “CTS”.  That chatter became louder with each passing year.  I just did not think I needed it.   After much debate with myself (mostly because I did not have faith in passing), I became determined to achieve this goal. Knowing I would most likely stay in the PRO AV industry and realizing this certification would benefit my career in various ways (like seeking a promotion), I decided it was indeed a MUST HAVE. Therefore, my biggest goal for 2024 was to attain this badge of honor.  I blocked time off on my calendar on a regular basis just to study.  I turned my daily interactions into learning sessions; truly grasping PRO AV knowledge.  Much of what I did on the daily fed into a learning path for CTS.

Well, folks, it’s an excellent achievement and I most certainly feel I have more to offer now that I have my CTS certification.  I am amazed at what I learned over the last several months.  Studying for this exam has improved my knowledge of the PRO AV technology world much more than I ever thought possible. For those afraid to embark on this adventure, I give you hope – and TIPS!

When I first opened the CTS Exam Guide, I scanned a couple of pages and said “Nope, not for me”.  (I did this more than once.)  Then I got serious.  I accepted the challenge.  AND it was no easy task.  Start your journey! And be glad you did.

There are many ways to study and no right or wrong way.  I primarily relied on the book for my first attempt.  Oh yeah, I did not pass the test on my first try.  This is a normal occurrence for plenty of people.  Do not get discouraged.  Take a hiatus, then dive back in, perhaps with a different approach (or slightly tweaked method).

Below are some study tips.

1. Learn how you study best. The BOOK (CTS Edition 3) is definitely key. Read it.  Perhaps read it again.
   • Do the quizzes at the end of each chapter.
   • Highlight areas you need to return to or that stand out.
2. Online flashcards from a trusted resource are easy to find.  Use them.
3. AVIXA Practice Exam. I feel the practice exam is a bit easier than the actual test, nevertheless, incredibly beneficial.  Take it more than once! Give yourself a little time between each attempt.
4. Take notes. If you write something down, you are more inclined to remember it.   I had a notebook dedicated to my CTS studies.  It turned into a great study guide for reference.  My own Cliff Notes (if you remember those).
5. AVIXA has CTS prep videos on YouTube.  Most of them are short and concise.
6. There are math problems!  Many are simple – like calculating the square footage or volume of a room.  Others are a little more involved.  My tests did not have a plethora of math problems, but I did use their calculator 5-6 times on the test I passed.  Study the math problems!
7. Read the questions thoroughly; more than once. You will most likely see “what is the BEST answer” or” FIRST STEP”.  It is important to note every single word.
8. ADVICE: Schedule your exam. It is too easy to delay study time when the test is not scheduled.  Do not plan on cramming.  Give yourself time. I needed months.

What to expect.

While I had read AVIXA’s and Pearson’s (the testing center) details on what to expect, I was a bit verklempt when I first arrived at the testing facility. You may not wear a jacket inside nor a cap nor jewelry.  In fact, I had to leave my wedding ring in a locker, along with my keys, phone etc.  No hair ties or clips.  Empty your pockets.  Expect to roll up your sleeves and do your own pat down.  Don’t get frazzled.  This is standard practice.  Do not take a calculator.  One will be provided for you along with a dry erase marker and sheet. You need two forms of identification.  ie, passport and driver’s license.

You must do the prep work.  Have a positive attitude.  Try various forms of study.  Show up well rested for the exam.  Take some deep breaths and do your best.  Once you complete the exam, you should have plenty of time to review all of it OR the questions you flagged.

While the exam is offered by proctor from the comfort of your home, I attempted to do this but had issues entering the exam.  IN addition, you must have a VERY bare room void of almost everything with complete privacy and no interruptions.  Going to a Pearson testing facility seems to be what most prefer.

Passing this exam was in part a relief, a weight off my shoulders.  But I was also elated.  I DID IT – and I bragged about it.  LOL.  I walked into that testing facility with a mix of emotions (fear, anxiety, worry, you name it) but I had built up my confidence somewhat during my studies.  I walked out feeling excited, accomplished and ridiculously pleased with myself. My confidence level took another boost!

Why get your CTS?

It demonstrates a level of expertise in the Audio Video industry.  It WILL better your knowledge! It is indeed a commitment to your field giving you more credibility.  PLUS it makes you more marketable!….  I mean for those of you who might be looking for a new career opportunity.  NOT me, Exertis Almo.  I will be here forever.

Curious about Collaboration Solutions? Check out “AI – The Sincerest Form of Flattery? “

About the Author

Lisa Lingo

Category Manager – Collaboration

Supported Product Category: Collaboration

“Work, Life, Presence” a saying that will always be close to my heart and a reminder to myself every day. I was sitting at the Exertis Almo National Sales Meeting, and we had this amazing speaker, Kevin Carroll. He talked about his life, struggles growing up, and how far he had come into his career. “Work, Life, Balance” had a new meaning and it is now “Work, Life, PRESENCE.”  It is not about balancing life, it is about being present, especially when you have a child with special needs.

I am a mother of a child with a rare genetic disorder, called Syngap1. He is one of 1,400 patients in the whole world! In his 6 years of life, we have had so much thrown at us: Intellectual disability, epilepsy, autism, language delays, sleep problems, motor delays, hypotonia, sensory processing deficits, emotional and behavioral challenges. Oofta, that’s a lot and mouth full! How would we ever be able to help our child ever overcome so many obstacles, maintain a “normal” lifestyle and how would we continue our careers as both working parents?

Working and maintaining a career with a special needs child brings many incredible challenges. But we are not alone, many families struggle with the same obstacles we do every day. I took myself down a deep hole when we first received his “official” diagnosis at 3 years of age. I didn’t know how I was going to manage this “new” lifestyle, but then I decided to come up with strategies to manage our time, energy and emotions. Below are some helpful strategies to help you with the navigating the challenging, but also REWARDING role as a parent with special needs:

1. Creating a Flexible Schedule

• Flexibility: If work allows, try and find a way to work around your child’s needs. You may have to take breaks throughout the day for medical appointments or therapy. Flexibility in your work schedule can help you accomplish this.
• Hours: Know your limits and avoid overscheduling. Always communicate with your employer/supervisor/customers about your availability. Don’t be afraid to adjust when needed.
• Prioritizing: Make a list of your work and home responsibilities and prioritize what is most important. This will help you focus on what truly matters and help you manage your time more effectively.

2. Communication at work

• Transparency: always maintain open communication with your employer about your family situation so they can understand your needs and limitations. Let them know you are committed to your work, but there may be a time when family responsibilities will take priority.
• Arrangements: whether you work from home, adjust hours, or take time off for medical appointments, exploring flexible work options will help you become more present with your caregiving duties and help you manage your work.

3. Support

• Building a Network: Having a network of caregivers does not always just mean family, it’s about your friends, neighbors, colleagues, etc. Don’t ever hesitate to ask for help when it comes to your child’s needs.
• Connection: Share your experiences with others. You will find it extremely comforting being open – for many are going through similar situations or know someone that is. Consider joining support groups so that you can exchange advice with others and provide emotional support. You are never alone.
• Professional Help: Don’t ever hesitate to reach out for help when you’re managing your child’s care. Ask for assistance from their therapists, caregivers, special education teachers, paraprofessionals, etc. It can be worth investing in support services to help you manage all your responsibilities.

4. Technology

• Tools: Digital tools such as calendars, task management apps, etc. will help you stay organized. This may include scheduling doctors’ appointments, therapy, and important work meetings. Keep them all in one place so you can stay on track. Also, having a good web cam will go a long way and avoids many headaches when jumping on calls.
• Virtual: When possible, utilize telehealth services for doctor’s visits, therapy, or consultations. This will help reduce stress and amount of time traveling to help you stay on track.

5. Wins/Strengths!!

• Celebrate: Focus on small successes whether it’s at work or at home. Celebrating a new skill they have developed or a peaceful moment you shared. The littlest things can sometimes be the most rewarding!
• Accomplishments: Acknowledge the efforts that it takes to be present in both worlds. It sometimes may feel like you’re constantly juggling, just know you are doing an incredible job by meeting your family’s needs and working.
• Abilities: Focus on your child’s strengths and achievements. This will be a powerful reminder of how resilient your child is and how much you accomplish together.
• Engagement: Bond in ways with your child that cater to their abilities and can be rewarding for both of you.

6. Advocate

• Know Your Rights: When you’re navigating special education or healthcare, make sure you stay informed about your rights as a parent. Understanding these rights will help reduce stress by making accommodations at school and navigating healthcare services.
• Workplace Accommodations: If your child requires you to need flexibility in your work schedule (example: medical appointments during workday), investigate your companies’ policies on workplace accommodations.

It takes resilience, adaptability, and a strong support system to be able to manage work while caring for a child with special needs. Remember you don’t always have to do it alone or perfectly. Ask for help and rely on your support system when you need it. You are their parent for a reason, and you will do everything in your power to provide them with the best life they can have.

Remember, it is “Work, Life, PRESENCE.”

If you enjoyed Amy’s blog, check out Rob Voorhees’ blog “Coach’s Corner: Overcome the Fear of Asking for Help“.

About the Author

Amy Krezowski

BDM – Brand Specialist

Supported Manufacturers: Peerless-AV and Planar